Refund and Cancellation Policy

This is the refunds and cancellation section of our Terms of Service, published on its own so it is easy to find. It is the same text, and the Terms are what you agree to.

We do not refund money for time you have not used. Time is sold for a period, it runs to the end of that period, and neither the time nor its price comes back afterwards. This is the policy in one line, and the rest of this section is what it does and does not cover.

A run that costs nothing is not a refund. Nothing is taken when you press Generate; there is one deduction, when the run finishes. A run that fails, one you stop before a card has picked it up, and one you stop a long way past its estimate all cost nothing, and there is nothing to hand back because nothing was taken. Which endings are free, and what the others come to, is set out with worked examples on the costing page in your account. Those rules are unaffected by anything in this section.

Generation time you have spent is not refundable. Those seconds ran on hardware we operate and paid for whether or not the result was what you wanted. They cannot be returned to us and they cannot be sold to anybody else.

Generation time you have not spent is not refundable either, and it does not survive the period. We reserve the capacity to serve a plan for its period whether or not you use it, so an unused balance is not money we are holding for you. When the period ends the balance goes to zero and no part of the price is returned. Buying a plan or an hour is buying access for that period, not a stored credit.

Nothing here renews on its own. Every plan, every period and every extra hour is a one-off purchase. We hold no standing authority against your card and nothing is charged again unless you buy it, so there is no recurring payment to stop, and no accidental charge for anyone to have to reverse.

Cancelling a plan takes nothing away on the day. It records that you do not intend to buy another period. Your plan, its limits and your balance stay until the period you have paid for ends, and you can undo it at any point before then. Cancelling early does not shorten the period and does not entitle you to any part of the price back.

Where we do refund. None of the above stops us returning money where something went wrong on our side: a payment taken twice, a payment taken for something you never received, or a charge made in error. Write to support@deepsoch.ai quoting the payment reference on your invoice and we will look at it.

Nothing in this section takes away a right the law gives you and does not let a contract remove.